STORE POLICY
Customer Care
At Feegees, customer satisfaction is at the core of everything we do. We are committed to providing high-quality products and exceptional service to ensure a smooth, enjoyable shopping experience. This Customer Care Policy outlines our standards and procedures to serve you better.
Customer Support Availability
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Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)
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Channels:
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Email: support@feegees.com
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Live Chat: Available during business hours through our social media platforms on Facebook and Instagram – Response within 24 hours
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Product Information & Sizing Assistance
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We provide detailed product descriptions, size charts, and high-quality images for informed shopping.
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Our customer care team is available to assist with sizing questions, styling advice, and stock availability.
Order Support
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Order Confirmation: You will receive an email confirmation immediately after placing an order.
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Order Changes & Cancellations: You may change or cancel your order within 1 hour of purchase by contacting customer support on support@feegees.com.
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Out-of-Stock Items: If an item becomes unavailable after your order is placed, we will notify you immediately and offer a refund or exchange.
Privacy & Data Protection
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We are committed to protecting your personal information.
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All customer data is stored securely and used solely for order fulfillment and service improvement.
Customer Feedback
We value your opinions. If you have suggestions, complaints, or compliments, please contact us at feedback@feegees.com. We use your input to improve our products and services continuously.
Dispute Resolution
In the rare case of a dispute, our team will work diligently to resolve the matter in a fair and timely manner. If unresolved, disputes may be escalated to a third-party mediation service.
Payment Methods
• Credit / Debit Cards
• Offline Payments